Principal Associate, Process Manager, Audit Chief of Staff

Capital One

Principal Associate managing Non-Associate Labor and Risk Management processes for the Audit department at Capital One. Collaborating with key stakeholders to enhance operational effectiveness.

Posted 6/2/2026full-timeRichmond • Illinois, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $98,900 - $124,300 per yearWebsite

ATS Keywords

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Hard Skills

process managementRisk ManagementBusiness Intelligence reportingcommunication writingeditingproject managementGoogle SheetsGoogle FormsPeople Data HubTableau

Soft Skills

strategic partnershipinterpersonal communicationclient interactionorganizational skills

Certifications & Qualifications

Bachelor's Degreemilitary experience

Industry Keywords

AuditCrisis ManagementBusiness Continuity PlanResolution PlanCIP processQuarterly Lockout processPhishing programcontrols execution

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Manage Non-Associate Labor needs for the Audit department
Own all Risk Management processes and activities for Audit
Drive annual Resolution Plan process
Manage Audit’s Business Continuity Plan
Serve as primary point of contact for LIRT & Crisis Management Program
Manage CIP process
Manage Quarterly Lockout process
Serve as primary contact for Phishing program
Execute quarterly controls for department
Be a strategic partner to the Chief of Staff Reporting Director.

Requirements

What you’ll need

Bachelor's Degree or military experience
At least 3 years of process management experience
At least 3 years of experience supporting, partnering and interacting with internal business clients
At least 3 years of experience writing, editing, and sending communication
1+ year experience with Business Intelligence reporting tools (preferred)
4+ year experience in Communication (preferred)
4+ year of Risk Management experience (preferred)
4+ year of Project or Process Management experience (preferred)
High proficiency in Google Sheets
Familiarity with Google Forms, People Data Hub, and Tableau.

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.