Senior Associate, Business Development – Hotel Connectivity Account Manager

Capital One

Account Manager for hotel connectivity overseeing partner engagement and technical performance metrics while driving commercial growth. Capital One values diversity and inclusion as part of their operational strategies.

Posted 5/28/2026full-timeMcLean • New York, Virginia • 🇺🇸 United StatesSenior💰 $111,200 - $126,900 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own a portfolio of hotel connectivity partners, serving as their primary point of contact for both technical health and commercial strategy.
Support the end-to-end onboarding, certification, and rollout of new connectivity partners and features.
Monitor supplier technical performance proactively, including availability, latency, uptime, and booking/cancellation success.
Troubleshoot, resolve, and report integration issues, acting as the primary escalation point for partner integration issues.
Build and maintain dashboards and alerts to detect issues early and reduce time to resolution.
Identify opportunities within your portfolio, driving content quality improvements.
Own and maintain a connectivity feature roadmap, translating partner pain points into clear product requirements.

Requirements

What you’ll need

Bachelor's Degree or military experience
At least 4 years of experience in technical account management, partner success, or sales engineering in the travel tech, Online Travel Agencies, or hospitality industry
At least 1 year of experience in hotel distribution, revenue management, or eCommerce within the hotel or travel industry
At least 1 year of experience with Synxis, Dhisco, DerbySoft, or Online Travel Agencies
Strong technical knowledge of hotel supply partners’ APIs and connectivity protocols
Extensive experience working cross-functionally with technical and commercial teams to build programs that meet and exceed expectations
Technical fluency to work effectively with engineers to assess, integrate, and manage third-party APIs, especially CRS’s and other direct connections
Proven success building dashboards, analyzing data, drawing accurate conclusions, and adjusting strategy or priorities accordingly
Strong relationship management skills to build and nurture transparent, mutually beneficial collaboration with internal and external stakeholders
Aptitude to challenge the status quo and devise creative solutions that can encompass both legacy standards and emerging technologies
Exceptional ability to grasp, manage, and articulate complex systems
Excellent written and verbal communication skills in English
A creative and detail-oriented approach to problem-solving
Strong time management and prioritization abilities
Excellent judgment and the confidence to make important trade-offs under pressure
Analytical mindset with the ability to build and interpret dashboards; proficiency in SQL and visualization tools is required
Ability to navigate technical conversations confidently and translate complex considerations between technical and business teams
Strong commercial instincts with experience identifying growth opportunities and influencing product roadmaps

Benefits

Comp & perks

Health insurance
Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API integrationSQLdata analysisdashboard creationhotel distributionrevenue managementeCommercetechnical account managementpartner successtravel technology

Soft Skills

relationship managementproblem-solvingtime managementprioritizationcommunicationanalytical mindsetcreativityjudgmentcollaborationadaptability

Certifications

Bachelor's Degreemilitary experience