Senior Communications Associate

Capital One

Senior Communications Associate responsible for developing communication strategies and supporting agent performance at Capital One. Role supports customers through virtual communication in a remote work environment.

Posted 5/27/2026full-timeRichmond • Arizona, Florida, Nevada, Ohio, Utah, Virginia • 🇺🇸 United StatesSenior💰 $80,800 - $92,200 per yearWebsite

About the role

Key responsibilities & impact

Develop and execute communication strategies that support large, complex initiatives and urgent business needs
Act as a subject matter expert for communications initiatives
Utilize expertise in storytelling through verbal and written communication
Partner to develop the tools and processes that will best meet agent and business needs
Monitor, track and report on content performance, as well as analyze content and campaigns

Requirements

What you’ll need

High School Diploma, GED, or equivalent certification
At least 2 years of communications, marketing, or technical writing experience
Bachelor's Degree (preferred)
3+ years of communications, marketing, or technical writing experience (preferred)
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that is not supplied via cellular data or hotspot is required
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

communicationsmarketingtechnical writingcontent performance analysisstorytellingverbal communicationwritten communication

Soft Skills

subject matter expertcollaborationstrategic thinking

Certifications

High School DiplomaGED