Senior Business Manager, Future of Retail Bank Servicing Strategy

Capital One

Senior Business Manager leading Capital One's vision for retail bank servicing. Analyzing AI solutions and customer experience for improved banking services.

Posted 5/22/2026full-timeMcLean • Virginia • 🇺🇸 United StatesSenior💰 $200,700 - $229,100 per yearWebsite

About the role

Key responsibilities & impact

Drive Strategic Investments: Leverage analytics to determine which servicing needs are best suited for immediate transformation.
Develop Success Measures: Establish and gain alignment on the key outcomes and success metrics we need to drive towards to execute an integrated strategy.
Partner with Stakeholders: Become a subject-matter expert and trusted thought partner across operations, product, tech, and data teams.
Influence Senior Leaders: Arrive at recommendations and share your findings in weekly meetings with Senior Director and VP stakeholders.
Define our Customer’s Experience: Make tangible impacts on how our customers address their banking needs.
Build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise.

Requirements

What you’ll need

Bachelor’s Degree
At least 3 years of experience performing quantitative analysis
At least 3 years of experience performing qualitative analysis
At least 1 year of experience performing people management
At least 1 year of experience performing project management
Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering (preferred)
5+ years of experience in quantitative analysis (preferred)
5+ years of experience in qualitative analysis (preferred)
2+ years of experience in people management (preferred)
2+ years of experience in product development (preferred)
2+ years of experience in financial modeling (preferred)
2+ years of experience in economic forecasting (preferred)
2+ years of experience in project management (preferred)

Benefits

Comp & perks

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quantitative analysisqualitative analysispeople managementproject managementfinancial modelingeconomic forecastingdata analyticssuccess metricscustomer experienceproduct development

Soft Skills

stakeholder partnershipinfluencecommunicationteam buildingstrategic thinkingalignmentsubject-matter expertisethought leadershipcollaborationimpact assessment

Certifications

Bachelor's DegreeMaster's Degree in BusinessMaster's Degree in FinanceMaster's Degree in EconomicsMaster's Degree in Physical SciencesMaster's Degree in MathMaster's Degree in StatisticsMaster's Degree in Engineering