Principal Associate, Social Operations and Enablement

Capital One

Principal Associate leading social operations program at Capital One. Driving operational aspects of social media campaigns and initiatives to safeguard brand and support business strategies.

Posted 5/22/2026full-timeMcLean • Illinois, New York, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $109,900 - $150,500 per yearWebsite

About the role

Key responsibilities & impact

Serve as the central administrator for all social media management platforms, accounts, and associated tools, overseeing daily operations and ensuring internal teams have the necessary access and training.
Establish, enforce, and maintain a robust social media governance framework, including comprehensive best practices, brand standards, and crisis management across all active platforms.
Safeguard the brand by ensuring strict adherence to security protocols and data privacy compliance across all active social media channels.
Drive strategic projects focused on optimizing the social landscape through the implementation of technology, AI, and automation solutions.
Serve as a key internal consultant by providing dedicated support and strategic guidance to the performance marketing, media, and advertising teams for all paid social media initiatives.
Partner with strategists, engagement, and insights teams to facilitate collaboration on campaign execution, community management, reporting, and analytics.
Cultivate and maintain strong working relationships with third-party vendors and agencies responsible for social media management, tools, and services.
Contribute to a positive and collaborative team environment while working with internal business partners to understand their needs and right-size solutions.

Requirements

What you’ll need

Bachelor’s Degree or Military experience
At least 4 years of social operations or brand social governance experience
At least 4 years of experience managing user access controls, account permissions, and digital security protocols across enterprise social accounts and business managers (such as Meta Business Suite, LinkedIn, TikTok, and Reddit Business Managers)
At least 4 years of experience managing cross-functional projects across regulated stakeholder groups
At least 3 years of experience administering enterprise-level social media management platforms (such as Sprinklr)
At least 3 years of experience with paid social media execution and performance reporting
At least 3 years of experience managing third-party technology vendors or digital agency relationships

Benefits

Comp & perks

Comprehensive, competitive, and inclusive set of health benefits
Financial benefits
Performance-based incentive compensation including cash bonuses and/or long-term incentives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

social media managementsocial media governancedigital security protocolsuser access controlspaid social media executionperformance reportingcross-functional project managementcrisis managementdata privacy complianceautomation solutions

Soft Skills

strategic guidancecollaborationrelationship managementteam environmentconsulting

Certifications

Bachelor’s DegreeMilitary experience