Manager, Process Strategist – Lead

Capital One

Process Strategist working at Capital One to optimize talent and performance management operations. Focused on creating scalable systems and reducing manual processes through automation.

Posted 5/22/2026full-timeMcLean • Virginia • 🇺🇸 United StatesSenior💰 $134,400 - $153,300 per yearWebsite

About the role

Key responsibilities & impact

Audit current institutional knowledge across the team to create high-fidelity process maps and logic trees.
Proactively identify friction points in the existing processes and redesign workflows for maximum efficiency.
Translate optimized operational workflows into clear, logic-based requirements.
Partner with Product Operations to integrate refined processes into user support and incident management models.
Prepare data and process logic for automation enabling quick leverage of emerging technologies.

Requirements

What you’ll need

Bachelor’s Degree or military experience
At least 4 years in process, project management, or operations
5+ years of successfully championing major process or system transformations/implementations
Demonstrated ability to drive significant change while maintaining operational stability
A strategic mindset coupled with a hands-on, execution-oriented approach
Experience using AI and/or technology to generate creative ideas, solve problems, troubleshoot common business problems, and translate them into tangible more efficient work products

Benefits

Comp & perks

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process mappingworkflow redesigndata preparationautomationincident managementrequirements translationsystem transformationproject managementoperations managementAI technology

Soft Skills

strategic mindsetexecution-orientedchange managementproblem solvingcreative thinkinginterpersonal skillscollaborationanalytical thinkingcommunicationadaptability

Certifications

Bachelor’s Degreemilitary experience