Product Design Director – Card Servicing and Support Platform Design

Capital One

Product Design Director leading the design team for Card Servicing & Support at Capital One. Responsible for high-complexity projects and driving design strategy for internal enterprise tools.

Posted 5/19/2026full-timeMcLean • New York, Virginia • 🇺🇸 United StatesLead💰 $230,400 - $263,000 per yearWebsite

About the role

Key responsibilities & impact

Lead a talented, cross-disciplinary team of designers
Collaborate deeply with research teams and Product and Tech leadership
Define and drive design strategy that informs the higher-level vision of the organization
Lead high-impact, highly complex projects
Navigate nascent domains and define design strategy for high-priority, emerging business areas
Standardize complexity and oversee the creation of patterns for high-integrity experiences
Remain hands-on by prototyping and visualizing complex workflows
Educate partners and technical stakeholders about design value while delivering high-impact solutions

Requirements

What you’ll need

At least 8 years of experience in product design role
At least 3 years of experience leading design teams
Experience in a design toolkit that spans product design, service design, design strategy and content design
Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
Experience working within a design system
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
Expertise with design and prototyping tools such as Figma
Experience managing an interdisciplinary design team
Proficiency in business case development, grounding product and user experience decisions to business value

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product designservice designdesign strategycontent designdesign systemweb technologiesmobile technologiesbusiness case developmentprototypingvisualization

Soft Skills

leadershipcollaborationcommunicationstrategic thinkingproblem-solvingeducating stakeholdersteam managementnavigating complexitycross-disciplinary teamworkinfluencing