Fraud Risk Manager – Business Cards and Payments

Capital One

Fraud Risk Manager at Capital One leading team managing QA, complaints, and fraud processes. Analyzing risks and collaborating cross-functionally for performance improvements.

Posted 5/19/2026full-timeRichmond • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $138,100 - $173,400 per yearWebsite

About the role

Key responsibilities & impact

Responsible for leading a team of two associates who oversee Quality Assurance (QA), Complaints, Internal Fraud, and other related processes
Develop and maintain a comprehensive understanding of fraud risk, relevant laws and regulations, business policies, and the overall risk profile of the organization
Proactively analyze data to identify emerging risks and trends, providing actionable insights to internal customers
Identify and implement opportunities to enhance risk management practices
Drive strong partnership and communication among fraud, risk, compliance, controls, audit, and other essential business support functions
Handle all incoming fraud complaints, perform in-depth trend analysis, and propose mitigation recommendations
Manage the Quality Assurance (QA) team responsible for reviewing multiple internal processes
Contribute to and help lead key projects within the group

Requirements

What you’ll need

At least 3 years of experience in project management, process management, program management, or risk management
Advanced Degree (such as Bachelor’s Degree or Master's Degree)
Experience in regulatory compliance related to AML
Six Sigma Certification
3+ years of experience working with cross functional teams to deliver consumer experience
Fraud Experience

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementprocess managementprogram managementrisk managementdata analysistrend analysisfraud risk assessmentregulatory compliancequality assurancemitigation strategies

Soft Skills

leadershipcommunicationpartnershipcollaborationproblem-solvinganalytical thinkingproactive approachinsight generationteam managementcustomer focus

Certifications

Six Sigma Certification