Senior Process Manager

Capital One

Process Manager improving efficiencies and managing processes in Bank Operations at Capital One. Collaborating with teams using analytical skills to drive results and reduce risk.

Posted 5/19/2026full-timeRichmond • Virginia • 🇺🇸 United StatesSenior💰 $80,800 - $101,300 per yearWebsite

About the role

Key responsibilities & impact

Work with a team to improve business efficiencies and drive results
Leverage process engineering methodologies to improve or redesign initiatives
Collect and analyze data to support recommendations
Implement changes to reduce risk and improve efficiency
Collaborate on project teams and enterprise initiatives
Resolve complex problems and escalate as necessary
Develop process documents and training materials
Collaborate with operations teams
Provide training to internal customers

Requirements

What you’ll need

High School Diploma, GED or equivalent certification
At least 1 year of experience with Microsoft Office or G Suite
At least 1 year of process management experience
Bachelor’s Degree or military experience (preferred)
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification (preferred)
At least 1 year experience in Compliance or Risk Management (preferred)
At least 2 years of experience in Process or Project Management (preferred)

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities
Performance based incentive compensation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process managementdata analysisbusiness process managementproject management

Soft Skills

collaborationproblem solvingcommunicationtraining

Certifications

LeanAgileSix Sigma