Senior Complaints Coordinator – FDO Escalations – Fraud Account Management Investigations Solutions

Capital One

Senior Complaints Coordinator at Capital One delivering exceptional service and resolving escalated concerns. Advocating for customers while maintaining compliance and reporting trends in issues.

Posted 5/13/2026full-timeRichmond • Arizona, California, Florida, Ohio, Utah, Virginia • 🇺🇸 United StatesSenior💰 $49,774 per yearWebsite

About the role

Key responsibilities & impact

Provide best-in-class customer service
Advocate for customers and problem-solve to deliver solutions
Handle complaints and escalated situations
Investigate customer concerns and create process improvements
Guide associates in resolving customer issues

Requirements

What you’ll need

High school diploma, GED or equivalent certification
At least 3 years of customer service or call center experience
At least 1 year of Google Suite or Microsoft Office experience
At least 1 year of Fraud or Disputes experience
At least 4 years of customer service or call center experience (preferred)
At least 1 year experience working in the financial industry (preferred)
At least 1 year of escalated call experience (preferred)

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall center experienceFraud experienceDisputes experienceescalated call experience

Soft Skills

problem-solvingadvocacycomplaint handlingprocess improvementguidance

Certifications

high school diplomaGED