Senior Manager, Process Management – Global Payment Network

Capital One

Lead a team of process managers focusing on operational excellence and business efficiency at Capital One. Collaborate with various stakeholders to improve processes and drive results.

Posted 5/13/2026full-timeChicago • Illinois, Virginia • 🇺🇸 United StatesSenior💰 $149,000 - $170,000 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

lead a team of process managers in delivering flawlessly executed processes
create and modify processes while collaborating with leaders
monitor data trends to measure effectiveness
install necessary benchmarks or thresholds to ensure data integrity
educate and gain buy-in from key stakeholders concerning process utilization
improve company processes resulting in saving time and resources
effectively communicate and influence partners at multiple levels
strong analytical skills and attention to detail required
adapt to a dynamic agile environment
display strong leadership skills and motivate a team

Requirements

What you’ll need

Bachelor’s Degree or Military experience
At least 5 years of experience in Process Management
At least 2 years of experience in Project Management
At least 2 years of experience in People Management
Masters or MBA degree (preferred)
3+ years of Payments experience (preferred)
6+ years of experience in Process Management (preferred)
3+ years of experience in Project Management (preferred)
4+ years of experience in People Management (preferred)
PMP, Lean, Six Sigma, or Business Process Management certification (preferred)

Benefits

Comp & perks

comprehensive, competitive, and inclusive set of health, financial and other benefits that support total well-being

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Process ManagementProject ManagementPeople ManagementData AnalysisAgile MethodologyBenchmarkingProcess ImprovementData Integrity MonitoringStakeholder EngagementPayments Experience

Soft Skills

LeadershipCommunicationInfluencingAnalytical SkillsAttention to DetailCollaborationMotivationAdaptabilityTeam ManagementInterpersonal Skills

Certifications

PMPLeanSix SigmaBusiness Process Management