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Capital One

Customer Service Coordinator – High Value Specialty Servicing

Capital One

Customer Service Coordinator handling banking inquiries at Capital One. Providing customer support via phone and ensuring excellent service delivery from a secure home office.

Posted 5/13/2026full-timeChicago • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $21 per hourWebsite

About the role

Key responsibilities & impact
  • Handle customer inquiries regarding banking services and products
  • Provide support through effective listening, questioning, and call control
  • Collaborate with team members to ensure excellent customer service delivery
  • Engage in ongoing training and development to improve customer service skills

Requirements

What you’ll need
  • High school diploma, GED or equivalent certification
  • At least 2 years of customer service or call center experience
  • At least 1 year of Google Suite or Microsoft Office experience
  • Preferred: At least 3 years of customer service or call center experience
  • Preferred: At least 6 months of experience in the financial industry
  • Secure home office environment that is free from background noise and distractions
  • Reliable private internet connection that is not supplied via cellular data or hotspot is required
  • A private network that is password protected where you have ownership or line of sight to every device on the network
  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

Benefits

Comp & perks
  • Medical, Dental, Vision, Prescription coverage
  • Day 1 Flexible Schedule Options
  • Paid Time Off
  • Wellbeing offerings such as backup childcare and Mental Wellness support
  • Tuition Reimbursement
  • Paid Training and Development offered quarterly
  • Flexible Spending Account
  • Life Insurance
  • Disability Insurance
  • 401 K and Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
customer servicecall center experienceGoogle SuiteMicrosoft Office
Soft Skills
effective listeningquestioningcall controlcollaboration
Certifications
high school diplomaGED