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Senior Complaints Coordinator, Bilingual – Spanish
Capital OneSenior Complaints Coordinator managing customer complaints and advocating for their needs at Capital One. Delivering exceptional customer experiences remotely while supporting a dynamic team.
Posted 5/9/2026full-timeRichmond • Florida, Minnesota, Nevada, New York, Texas, Virginia • 🇺🇸 United StatesSenior💰 $49,774 per yearWebsite
About the role
Key responsibilities & impact- Provide exceptional customer service
- Advocate for customers and guide issue resolution
- Investigate customer concerns and implement process improvements
- Support other customer service advocates
Requirements
What you’ll need- High school diploma, GED or equivalent certification
- At least 3 years of customer service or call center experience
- At least 1 year of Google Suite or Microsoft Office experience
- Fluent in Spanish and English
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall center experienceGoogle SuiteMicrosoft Office
Soft Skills
advocacyissue resolutioninvestigationprocess improvementsupport
Certifications
high school diplomaGEDequivalent certification