Senior Manager, Technical Writing

Capital One

Senior Manager of Technical Writing at Capital One Software leading the documentation strategy and managing a team. Transforming complex technical information into user-friendly content for Slingshot & Databolt.

Posted 5/9/2026full-timeRemote • Virginia • 🇺🇸 United StatesSenior💰 $149,000 - $170,000 per yearWebsite

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Lead, mentor, and grow a team of technical writers
Conduct regular 1-on-1s, provide actionable feedback, and support career development
Define the documentation vision, including tool selection, style guides, and information architecture
Act as the primary bridge between Engineering, Product Management, and Support to ensure documentation is integrated into the Software Development Life Cycle
Prioritize projects and manage the team’s bandwidth to meet tight release deadlines without sacrificing quality
Create and implement documentation strategy within a cross-functional organization that supports documentation usability and innovation
Review documentation for consistency across processes through application of standards and style guides
Maintain and improve our Docs-as-Code workflow (Git, Markdown, CI/CD pipelines)
Transform complex, technical material into clear and concise documentation that will be read by target audience members such as Engineers, Product Managers, Architects, and Senior Leadership
Create technical documentation for APIs, SDKs and integrations
Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions
Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.)
Conduct in-depth interviews with subject matter experts to fully understand the architecture or products
Collaborate with engineers, product managers and architects on a daily basis to develop, publish and maintain high quality customer-focused documentation
Rely upon metrics and other forms of data to understand the variation in utility of the content, identify areas in need of review, and to drive planning & prioritization
Develop Content that drives searchability for SEO and LLM optimization
Maintain and continuously update content management system(s) of documentation

Requirements

What you’ll need

Bachelor’s degree or military experience
At least 10 years of experience writing technical documentation for software solutions
At least 4 years of people management experience
At least 3 years of experience with Markdown and Git
5+ years experience working with documentation authoring tools, e.g., Hugo, GitBook, and Confluence
Experience writing technical documentation for data security software
Skilled at transforming deeply technical content into clear, useful customer-focused materials
Ability to collaborate with developers to translate their content into easily understood documentation
Experience writing in an Agile software development process
Strong understanding of data management technologies and processes
3+ years of experience with SDLC
3+ years of experience in software development
1+ year experience in a financial services industry
3+ years experience working in an Agile environment

Benefits

Comp & perks

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical writingdocumentation strategyDocs-as-CodeMarkdownGitCI/CD pipelinesAPI documentationSDK documentationSEO optimizationdata management

Soft Skills

leadershipmentoringcollaborationcommunicationfeedbackproject managementprioritizationproblem-solvingadaptabilityinterpersonal skills

Certifications

Bachelor's degreemilitary experience