Senior Customer Service Coordinator – Bilingual, Spanish - Collections

Capital One

Senior Customer Service Coordinator providing exceptional service in collections for Capital One. Handling inbound/outbound calls, problem-solving, and customer advocacy in a remote setting.

Posted 5/9/2026full-timeRichmond • Florida, New York, Virginia • 🇺🇸 United StatesSenior💰 $49,774 per yearWebsite

About the role

Key responsibilities & impact

Responsible for inbound and outbound collections calls.
Provide the best customer service through listening and understanding customer needs.
Problem solve and deliver exceptional customer experiences.
Advocate for customers and ensure issue resolution in alignment with compliance and regulatory requirements.
Investigate customer concerns and implement process improvements.
Support other customer service advocates as needed.

Requirements

What you’ll need

High school diploma, GED or equivalent certification
At least 3 years of customer service or call center experience
At least 1 year of Google Suite or Microsoft Office experience
Fluent in Spanish and English
At least 4 years of customer service or call center experience (preferred)
At least 1 year experience working in the financial industry (preferred)
At least 1 year of Collections experience (preferred)

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall center experiencecollections experiencefinancial industry experienceGoogle SuiteMicrosoft Office

Soft Skills

problem solvingcustomer advocacylisteningunderstanding customer needsissue resolutionprocess improvement

Certifications

high school diplomaGED