Manager – Knowledge Management, Learning & Knowledge

Capital One

Knowledge Manager overseeing strategic projects and enhancing learning processes at Capital One. Leading cross-functional collaboration and fostering a culture of continuous improvement and excellence.

Posted 5/9/2026full-timeMcLean • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $122,100 - $153,300 per yearWebsite

About the role

Key responsibilities & impact

Lead the end-to-end planning, execution, and delivery of strategic projects and programs.
Collaborate with cross-functional teams to refine our horizontal operating model that optimizes processes, improves communication, and enhances overall team efficiency.
Partner with senior leadership to translate strategic objectives into actionable initiatives and roadmaps.
Foster a culture of accountability, continuous improvement, and excellence within the team.
Provide guidance, mentorship, and support to team members to enhance their skills and capabilities.

Requirements

What you’ll need

High School Diploma, GED, or equivalent certification
At least 4 years experience in content strategy, UX writing, communications, or marketing
At least 3 years of project or process management experience
At least 2 years of experience using Google Suite or Microsoft Office
5+ years of experience in content strategy, UX writing, communications, or marketing (preferred)
2+ years of relationship management experience (preferred)

Benefits

Comp & perks

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
Incentives could be discretionary or non discretionary depending on the plan.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

content strategyUX writingcommunicationsmarketingproject managementprocess management

Soft Skills

leadershipcollaborationmentorshipaccountabilitycontinuous improvementteam efficiency

Certifications

High School DiplomaGED