Senior Operations Coordinator

Capital One

Senior Operations Coordinator handling customer service requests via phone and email at Capital One. Researching client needs and fulfilling various customer account requests with attention to detail.

Posted 5/7/2026full-timeRichmond • Texas, Virginia • 🇺🇸 United StatesSenior💰 $49,800 - $56,900 per yearWebsite

About the role

Key responsibilities & impact

Fulfills customer servicing requests via inbound phone or email
Uses multiple systems to research and resolve client needs
Participates in day to day processing functions of Operations

Requirements

What you’ll need

High School Diploma, GED, or equivalent certification
At least 2 years experience in call center operations
Bachelor's Degree (preferred)
3+ years experience in call center operations (preferred)
1+ years experience in process management (preferred)

Benefits

Comp & perks

Comprehensive, competitive, and inclusive health benefits
Financial benefits

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicecommunicationproblem solvingresearchresolution

Certifications

High School DiplomaGEDBachelor's Degree