Director, Consumer Center of Excellence

Capital One

Director leading initiatives for Compliance Management Program at Capital One. Collaborating with stakeholders to enhance governance and ensure effective compliance management.

Posted 5/7/2026full-timeMcLean • Illinois, Virginia • 🇺🇸 United StatesLead💰 $187,300 - $235,100 per yearWebsite

About the role

Key responsibilities & impact

Lead key initiatives within the Compliance Management Program (CMP)
Collaborate with stakeholders to enhance governance practices
Leverage data and analytics to identify improvement opportunities
Anticipate and propose mitigation strategies for problems
Provide strategic program leadership in a regulated environment
Design and manage risk management-focused project plans

Requirements

What you’ll need

Bachelor’s Degree or military experience
At least 8 years of experience in compliance, risk management, legal, or audit
At least 5 years of process, project, or program management experience
At least 4 years of people management experience
Master’s Degree or Juris Doctor (preferred)
Certified Regulatory Compliance Manager (CRCM) or Certified Enterprise Risk Professional (CERP) (preferred)
7+ years of experience in financial services (preferred)
Expertise in consumer protection laws (e.g., FCRA, SCRA) (preferred)

Benefits

Comp & perks

Comprehensive healthcare
Competitive salary
Performance-based incentive compensation

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

compliance managementrisk managementdata analyticsproject managementprocess managementprogram managementpeople managementconsumer protection lawsFCRASCRA

Soft Skills

strategic leadershipcollaborationproblem-solvingstakeholder engagementgovernance practices

Certifications

Certified Regulatory Compliance Manager (CRCM)Certified Enterprise Risk Professional (CERP)