Business Director – In-Person CX Strategy, Delivery

Capital One

Business Director leading strategic intent and delivery across CX initiatives for Capital One. Focus on transforming the Cafe experience within Retail Bank’s physical channels.

Posted 5/5/2026full-timeMcLean • New York, Virginia • 🇺🇸 United StatesLead💰 $230,400 - $286,900 per yearWebsite

About the role

Key responsibilities & impact

Apply strategic and analytical skills to major company challenges
Team with professionals to develop and test strategies impacting the bottom line
Lead strategic intent and delivery across CX initiatives
Develop and implement new product and pricing strategies
Lead direct-to-consumer marketing efforts for select products
Drive improvements in credit performance
Oversee multiple projects and programs concurrently
Manage and develop analysts, coaching and mentoring associates

Requirements

What you’ll need

Bachelor’s Degree
At least 4 years of experience performing quantitative analysis
At least 4 years of experience performing qualitative analysis
At least 2 years of experience performing people management
At least 2 years of experience performing project management
Master’s Degree (preferred)
2+ years of experience in financial services (preferred)
1+ year of experience in consulting (preferred)

Benefits

Comp & perks

Comprehensive health benefits
Performance based incentive compensation
Cash bonus(es)
Long term incentives (LTI)
Professional development opportunities
Inclusive set of benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quantitative analysisqualitative analysisproject managementpeople managementstrategic analysisproduct strategypricing strategycredit performance improvementdirect-to-consumer marketingCX initiatives

Soft Skills

leadershipcoachingmentoringteam collaborationstrategic thinkinganalytical skillscommunicationproblem-solvingorganizational skillstime management

Certifications

Bachelor’s DegreeMaster’s Degree