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Capital One

Customer Service Coordinator – Card Account Servicing

Capital One

Customer Service Coordinator providing virtual assistance for Capital One Card Accounts and effectively engaging with customers. A role focused on quality service and relationship management.

Posted 5/5/2026full-timeRichmond • Florida, Minnesota, Nevada, New York, Texas, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $21 per hourWebsite

About the role

Key responsibilities & impact
  • Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
  • Demonstrate a strong customer focus rooted in empathy
  • Communicate effectively with peers, management and customers
  • Exercise good judgment and independent decision-making skills
  • Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
  • Be proactive, have effective time management and organizational skills
  • Display dependability with a solid attendance record
  • Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)

Requirements

What you’ll need
  • High School Diploma, GED, or equivalent certification
  • At least 2 years of Customer Service or Call Center Experience
  • At least 1 year of experience using Google Suite or Microsoft office
  • At least 3 years of Customer Service or Call Center experience (Preferred)
  • At least 6 months of experience in the Financial Industry (Preferred)

Benefits

Comp & perks
  • Medical, Dental, Vision, Prescription coverage
  • Day 1 Flexible Schedule Options
  • Paid Time Off
  • Wellbeing offerings such as backup childcare and Mental Wellness support
  • Tuition Reimbursement
  • Paid Training and Development offered quarterly
  • Flexible Spending Account
  • Life Insurance
  • Disability Insurance
  • 401 K and Stock Purchase Plan

ATS Keywords

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Hard Skills & Tools
Customer ServiceCall Center ExperienceGoogle SuiteMicrosoft OfficeFinancial Industry
Soft Skills
Attention to DetailCustomer FocusEffective CommunicationJudgmentDecision-MakingListeningQuestioningCall ControlDe-escalation TechniquesTime Management
Certifications
High School DiplomaGED