Manager, Process Management, US Card Fraud

Capital One

Process Manager managing US Card Fraud’s Ecosystem Partnerships at Capital One. Collaborating with internal and external stakeholders to enhance fraud protection strategies and partnerships.

Posted 5/5/2026full-timeRichmond • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $122,100 - $153,300 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Partner with product owner, business analyst and intent owners to understand Capital One’s priorities
Maintain current knowledge of payments industry trends and proactively identify implications for COF Fraud partnerships
Serve as fraud/payments subject matter expert to outside resources
Monitor the progression of findings against relevance to other Capital One teams
Adapt in a fast-paced environment by navigating between internal context sharing and strategic external engagements
Look for ways to streamline and improve overall process
Develop / Maintain monthly industry benchmark dashboards and reporting

Requirements

What you’ll need

Bachelor’s Degree or military experience
At least 4 years of experience in Process Management, Project Management, Relationship Management or Risk Management
At least 2 years of experience collaborating with partners in the Payments Fraud Industry
Master’s Degree (Preferred)
4+ years of experience in Process Management, Project Management, Relationship Management or Risk Management (Preferred)
1+ year of experience in Microsoft Office or G Suite (Preferred)
PMP, Lean, Agile or Six Sigma certification (Preferred)

Benefits

Comp & perks

Comprehensive, competitive, and inclusive set of health benefits
Financial benefits
Other benefits that support total well-being

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Process ManagementProject ManagementRelationship ManagementRisk ManagementPayments FraudData ReportingDashboard Development

Soft Skills

AdaptabilityCollaborationStrategic EngagementProcess Improvement

Certifications

PMPLeanAgileSix Sigma