Principal Associate, Process Manager

Capital One

Principal Associate delivering and managing processes that improve business efficiency and drive results for Capital One. Collaborating with leaders, monitoring data trends, and authoring documentation to support workflows.

Posted 5/1/2026full-timeRiverwoods • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $98,900 - $112,900 per yearWebsite

About the role

Key responsibilities & impact

Deliver flawlessly executed processes that improve business efficiency and drive results.
Create and modify processes while collaborating with leaders to influence outcomes.
Monitor data trends, measure effectiveness, and ensure data integrity.
Educate stakeholders concerning process utilization to ensure execution each time.
Author and maintain high-quality technical specs and user-friendly documentation.
Analyze stakeholder requirements and perform gap analyses to improve workflows.
Manage document lifecycles, including version control and adherence to standards.
Triage customer feedback and partner with teams for content accuracy.

Requirements

What you’ll need

High School Diploma, GED or equivalent certification
At least 1 year of process management experience
Bachelor’s Degree or military experience preferred
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification preferred
At least 1 year of experience in Compliance or Risk Management preferred
At least 2 years of experience in Process Management preferred.

Benefits

Comp & perks

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process managementdata analysisgap analysisdocument managementversion control

Soft Skills

collaborationinfluencecommunicationstakeholder educationcustomer feedback triage

Certifications

LeanAgileSix SigmaBusiness Process ManagementProject Management