Principal HR Coordinator – Product Operations Support

Capital One

Principal HR Coordinator managing product operations support at Capital One. Overseeing end-user inquiries, bug remediation, and process enhancements.

Posted 4/30/2026full-timeRichmond • Virginia • 🇺🇸 United StatesLead💰 $56,800 - $71,300 per yearWebsite

About the role

Key responsibilities & impact

Provide expert oversight for end-user inquiries and escalations
Identify, document, and remediate product bugs by partnering across Product, Tech, and Risk teams
Own recurring processes, audits, and control tests to ensure product stability and compliance
Perform critical product data maintenance to ensure seamless usability and system health
Convert thousands of monthly interactions into structured data
Infuse end-user and product insights into the Talent Acquisition ecosystem
Proactively identify and implement process enhancements
Consult on and establish onboarding support models for new product launches and feature updates
Create, maintain, and deliver high-impact training content and documentation
Build and sustain strategic partnerships with internal stakeholders, cross-functional partners, and external vendors
Partner with leadership to identify, design, and execute process optimizations
Act as a subject matter expert, providing backup support and training to fellow Product Operations team members

Requirements

What you’ll need

High School Diploma, GED, or Equivalent Certification
At least 1 year of experience in an operations environment
At least 1 year of experience in a customer support role
At least 1 year of experience in process improvement
Experience in Human Resources (preferred)
Experience with project management (preferred)
Experience with process management (preferred)
Experience interpreting metrics and trends (preferred)
Ability to quickly and effectively adapt to change
Proven problem solving, analytical and decision-making skills
Ability to embrace new systems and process enhancements

Benefits

Comp & perks

Health insurance
Comprehensive benefits
Paid time off
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process improvementproject managementprocess managementdata maintenancemetrics interpretationbug documentationproduct oversighttraining content creationcompliance auditingsystem usability

Soft Skills

problem solvinganalytical skillsdecision-makingadaptabilitycommunicationcollaborationstakeholder managementtrainingprocess optimizationcustomer support

Certifications

High School DiplomaGEDEquivalent Certification