Senior Product Manager – Small Business Bank Associate Servicing

Capital One

Senior Manager, Product Manager for Small Business Bank Associate Servicing focusing on innovative products and customer experiences. Collaborating with product managers, tech, and business partners to deliver tools for servicing associates.

Posted 4/30/2026full-timeNew York City • New York, Virginia • 🇺🇸 United StatesSenior💰 $200,700 - $249,900 per yearWebsite

About the role

Key responsibilities & impact

Collaborate with product managers and cross-functional teams
Provide servicing associates the tools and resources they need to care for customers
Drive innovative and sustainable customer experiences through technology
Lead deep investments in AI tools that simplify associate experiences
Focus on understanding customer needs and reimagining product solutions

Requirements

What you’ll need

At least 5 years of experience working in Product Management
A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or a Master's Degree in a quantitative field or an MBA with a quantitative concentration
Experience translating business strategy and analysis into consumer facing digital products
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date.

Benefits

Comp & perks

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Product ManagementAI toolsData AnalysisDigital ProductsQuantitative AnalysisStatisticsEconomicsOperations ResearchAnalyticsComputer Science

Soft Skills

CollaborationCustomer FocusInnovationLeadershipCommunicationProblem SolvingCross-functional TeamworkCustomer Experience DesignStrategic ThinkingAdaptability

Certifications

Bachelor's DegreeMaster's DegreeMBA