Manager – Strategic Learning & Knowledge Consultant

Capital One

Learning & Knowledge Consultant focusing on impactful learning solutions for customer service agents. Collaborating with stakeholders to align on strategic learning initiatives and manage project execution.

Posted 4/29/2026full-timeMcLean • Illinois, Texas, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $122,100 - $153,300 per yearWebsite

About the role

Key responsibilities & impact

Translate strategic business objectives into impactful learning solutions
Collaborate with business partners to create the annual learning agenda
Manage project scope, timelines, and budgets
Conduct learning needs analysis to identify solutions that drive business intent
Communicate effectively with stakeholders and influence decision-making
Cultivate strong relationships and act as a trusted advisor

Requirements

What you’ll need

High School Diploma, GED, or equivalent certification
At least 3 years of experience in client facing consulting
At least 2 years of experience in learning or knowledge management
At least 1 year of experience in project management
At least 1 year of experience in learning and knowledge strategy
Ability to communicate effectively both written and verbally, with the ability to influence stakeholders at all levels
High level of initiative, ownership, business acumen and a customer-centric mindset

Benefits

Comp & perks

Performance based incentive compensation
Comprehensive health benefits
Competitive salary
Inclusive work environment
Opportunities for professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

learning needs analysisproject managementlearning strategyknowledge management

Soft Skills

communicationinfluencerelationship buildinginitiativeownershipbusiness acumencustomer-centric mindset

Certifications

High School DiplomaGED