Principal Associate, Process Manager – GPN

Capital One

Principal Associate of Process Management at Capital One delivering executed processes for business efficiency. Collaborating with leaders and managing documentation while ensuring data integrity and compliance.

Posted 4/29/2026full-timeRiverwoods • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $98,900 - $112,900 per yearWebsite

About the role

Key responsibilities & impact

Deliver flawlessly executed processes that improve business efficiency and drive results.
Create and modify processes while collaborating with smart and passionate leaders.
Monitor data trends to measure effectiveness and install necessary benchmarks or thresholds.
Educate and gain buy-in from key stakeholders concerning the utilization of process.
Author and maintain high-quality technical specs, supplemental guides, and user-friendly documentation.
Analyze stakeholder requirements and perform gap analyses to improve documentation clarity, usability, and workflows.
Manage document lifecycles, including version control and adherence to standards.
Triage customer feedback and partner with teams to ensure content accuracy and a user-centric experience.

Requirements

What you’ll need

High School Diploma, GED or equivalent certification
At least 1 year of process management experience
Bachelor’s Degree or military experience (Preferred)
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification (Preferred)
At least 1 year of experience in Compliance or Risk Management (Preferred)
At least 2 years of experience in Process Management (Preferred)

Benefits

Comp & perks

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process managementgap analysisdata trend monitoringdocument lifecycle managementversion controltechnical documentationuser experience design

Soft Skills

collaborationstakeholder engagementcommunicationanalytical thinkingproblem-solving

Certifications

LeanAgileSix SigmaBusiness Process ManagementProject Management