Principal Associate, Physical Security Engineer – Systems, Technical Operations

Capital One

Principal Associate Engineer managing physical security technology platforms for Capital One. Driving system reliability and supporting mission-critical systems across a global footprint.

Posted 4/29/2026full-timeRichmond • Illinois, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $98,900 - $124,300 per yearWebsite

Tech Stack

Tools & technologies

AWSCloudDistributed SystemsIoTPythonSQL

About the role

Key responsibilities & impact

Own day-to-day health and performance of physical security platforms (intrusion alarm, video surveillance, access control, case management, situational awareness, video analytics)
Monitor system performance, identify risks, and proactively address issues before impact
Lead troubleshooting of complex system issues across hardware, software, and network layers
Ensure systems meet uptime, compliance, and operational standards across all supported sites
Participate in an on-call rotation to support critical, time-sensitive incidents impacting system availability and life safety operations.
Diagnose and resolve escalated incidents involving distributed systems and field devices
Analyze trends across incidents to identify root causes and systemic improvements
Partner with vendors and internal engineering teams to drive resolution of defects and performance issues
Translate ambiguous problems into structured solutions with clear next steps
Identify opportunities to reduce manual effort through automation and tooling
Improve monitoring, alerting, and reporting capabilities for system health
Contribute to building scalable processes for configuration management, testing, and deployment
Support development and evolution of internal tools (e.g., configuration tracking, audit workflows)
Support delivery of key initiatives (e.g., system upgrades, new deployments, integrations)
Coordinate across stakeholders to ensure alignment, timelines, and successful execution
Track dependencies, risks, and progress across initiatives
Contribute to documentation, runbooks, and operational standards
Travel to sites as needed to support new system deployments, equipment commissioning, validation, and end-user-training
Communicate system status, risks, and issues clearly to technical and non-technical stakeholders
Provide concise updates that enable decision-making and action
Build strong working relationships across engineering, operations, and vendor teams

Requirements

What you’ll need

At least 3 years of experience in physical security integration or technical operations
At least 3 years of hands-on experience supporting physical security technologies (for example: intrusion alarms, access control, video management systems) in IT environments
At least 3 years of experience supporting distributed systems or IoT environments (for example: cameras, sensors, edge devices)
At least 3 years of experience troubleshooting incidents across networking, hardware, and software layers
At least 3 years of experience working with vendors and third-party systems
Bachelor's degree in Engineering, Information Technology, Computer Science, or a related technical field or equivalent practical experience (preferred)
1+ years experience with physical security systems (for example: video surveillance, access control, intrusion detection) (preferred)
1+ years experience operating in regulated or compliance-driven environments (for example: financial services, healthcare, or critical infrastructure) (preferred)
1+ years experience with Network diagnostics (for example: packet capture, port scanning) (preferred)
1+ year of experience with monitoring and alerting systems (preferred)
1+ years of scripting and automation experience (for example: Python, Google Apps Script, SQL, JQL, and Jira) (preferred)
1+ years experience supporting large-scale environments (thousands of devices across multiple locations) (preferred)
1+ years of experience working on AWS cloud services or integrations (preferred)
1+ years of experience contributing to process design, automation, or internal tooling (preferred)

Benefits

Comp & perks

health insurance
401(k) matching
performance-based incentives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

physical security integrationtechnical operationstroubleshootingnetwork diagnosticsscriptingautomationvideo surveillanceaccess controlintrusion detectiondistributed systems

Soft Skills

problem-solvingcommunicationcollaborationdocumentationrelationship buildinganalytical thinkingproactive issue resolutionstakeholder coordinationprocess improvementdecision-making