Manager, Process Manager – Global Payment Network

Capital One

Manager of Process Management at Capital One leading team to improve processes and efficiency. Collaborating with leaders, monitoring data trends, and ensuring document accuracy for business results.

Posted 4/29/2026full-timeRiverwoods • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $122,100 - $139,400 per yearWebsite

About the role

Key responsibilities & impact

Lead a team of process managers in delivering flawlessly executed processes.
Create and modify processes while collaborating with leaders.
Monitor data trends to measure effectiveness.
Educate and gain buy-in from key stakeholders.
Author and maintain technical specs, guides, and documentation.
Manage document lifecycles and review cycles.
Partner with Success teams to ensure content accuracy.

Requirements

What you’ll need

Bachelor’s Degree or Military experience
At least 2 years of experience in Process management
Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems (preferred)
Lean certification or Six Sigma certification (preferred)
At least 5 years of experience in Process management (preferred)
At least 5 years of experience in Project management (preferred)
Must be proficient in English.

Benefits

Comp & perks

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process managementproject managementdata analysistechnical documentationcontent accuracy

Soft Skills

leadershipcollaborationstakeholder engagementcommunication

Certifications

Lean certificationSix Sigma certification