Director, Chief of Staff – Enterprise Supplier Management

Capital One

Director, Chief of Staff overseeing Capital One's Enterprise Supplier Management operations and team. Manage strategic initiatives and operational processes while collaborating with executive leadership team.

Posted 4/25/2026full-timeRichmond • Virginia • 🇺🇸 United StatesLead💰 $209,500 - $263,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a strategic thought partner for our ESM leadership team, helping guide the operations and management of the organization.
Act as a central point of contact between the executive leadership team, as well as with the Chief of Staff team, and other key partners to ensure alignment of leaders across the organization.
Aid the leadership team in strategic planning, uncovering critical efficiencies and paving the path to help make the most out of each interaction and planning session.
Manage the ESM leadership and business routines to drive clarity, alignment, and momentum toward our strategic priorities.
Assist the leadership team with strategic planning including financial and resource planning in collaboration with key partners, including the Chief of Staff team, Finance, and HR.
Create and manage effective, scalable processes to manage operating rhythms.
Requires an ability to lead and influence to inject new operational processes to drive executional discipline and excellence.
Creation of content required to enable strategic reviews, discussion, and decisions by our key leaders.
Work with the leadership team and communications team to plan and execute key messages and deliver to internal and external audiences with a high priority on consistent, frequent organizational communications.
Develop relationships within direct and extended team members to be able to act as an informed and helpful sounding board and thought partner.
Manage and track AAS results across ESM, and support strategy for improvements.
Support ESM recruiting strategy (e.g. ESM roles, MRP roles) and pipeline including serving as the liaison between ESM leaders and Talent Acquisition as well as tracking and reporting on open roles and requisitions.
Oversee the strategy and efforts supporting associate engagement, morale, and organizational culture.
Lead a team of Chief of Staff Associates and inspire operational strategy work across the organization.

Requirements

What you’ll need

Bachelor’s degree or military experience
At least 8 years of experience in Project Management, Process Management, Program Management, or a combination of the three
At least 5 years of people management experience
Industry experience in financial services or supply chain organizations (preferred)
7+ years of experience driving organizational change and operational optimization (preferred)
7+ years of experience supporting budget, labor strategy, and financial planning activities (preferred)
7+ years of experience in communications strategy and development (preferred)
8+ years of experience in organizational development and performance (preferred)

Benefits

Comp & perks

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementProcess ManagementProgram ManagementFinancial PlanningBudget StrategyOrganizational DevelopmentOperational OptimizationCommunications StrategyPeople ManagementStrategic Planning

Soft Skills

LeadershipInfluencingRelationship BuildingStrategic ThinkingCommunicationCollaborationOperational DisciplineTeam ManagementProblem SolvingOrganizational Culture

Certifications

Bachelor's DegreeMilitary Experience