Senior Associate, Vendor Manager – FAST Bank Operations

Capital One

Vendor Manager overseeing external vendor operations and relationships in Retail Bank while ensuring compliance and optimization of costs. Managing projects and vendor performance for efficient service delivery.

Posted 4/24/2026full-timeMcLean • Virginia • 🇺🇸 United StatesSenior💰 $73,300 - $83,700 per yearWebsite

Tech Stack

Tools & technologies

PMPServiceNow

About the role

Key responsibilities & impact

Manage external vendor relationships, including escalating urgent issues and handling ServiceNow tickets
Ensure compliance with corporate policies by developing and maintaining documented procedures
Review vendor invoices for accuracy against the budget
Optimize vendor resources and operations to mitigate risk and reduce costs
Drive efficiency by enhancing well-managed processes while providing exceptional experiences for customers and associates
Collaborate with stakeholders to align project delivery with business objectives
Create and manage tailored process communications, including executive updates

Requirements

What you’ll need

High School Diploma, GED, or Equivalent Certification
At least 3 years of Process Improvement or Project Management experience
At least 1 year of experience using Google Suite or Microsoft Office
Bachelor’s Degree or military experience (Preferred)
At least 4 years of Process Improvement or Project Management Experience (Preferred)
At least 2 years experience working in Jira, Confluence, Google Suite, or Google Data Studio (Preferred)
PMP, BPM, Lean, Agile or Six Sigma certification (Preferred)

Benefits

Comp & perks

Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well-being

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Process ImprovementProject ManagementVendor ManagementBudget ReviewRisk MitigationEfficiency OptimizationDocumented ProceduresTailored Process Communications

Soft Skills

CollaborationStakeholder ManagementProblem SolvingCommunicationCustomer Experience

Certifications

PMPBPMLeanAgileSix Sigma