Customer Service Coordinator – CX Solutions

Capital One

Customer Service Coordinator managing customer inquiries for Capital One. Responsibilities include providing support, maintaining quality service, and collaborating with the team.

Posted 4/24/2026full-timeRichmond • Florida, Minnesota, Nevada, New York, Texas, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $21 per hourWebsite

About the role

Key responsibilities & impact

Provide customer support to customers
Handle customer inquiries via phone and online
Maintain service standards and quality
Collaborate with team members and management for customer solutions

Requirements

What you’ll need

High school diploma, GED or equivalent certification
At least 2 years of customer service or call center experience
At least 1 year of Google Suite or Microsoft Office experience
Skills in empathy and customer focus
Ability to maintain reliable private internet connection

Benefits

Comp & perks

Comprehensive benefits program
Health insurance
Personal flexibility opportunities
Professional development opportunities
Work-life balance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall center experienceGoogle SuiteMicrosoft Office

Soft Skills

empathycustomer focuscollaborationcommunication

Certifications

high school diplomaGED