Manager, Risk Management – Customer Resiliency

Capital One

Manager, Risk Management focusing on risk management, process improvements and analytics at Capital One. Leading a team to modernize control performance and enhance operational effectiveness.

Posted 4/24/2026full-timeRichmond • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $138,100 - $173,400 per yearWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Exhibit excellent people management skills; helping associates grow and develop while holding them accountable, encourage and demonstrate a positive attitude, team spirit, set high standards, coach team members, provide feedback, communicate a vision, and encourage innovation
Manage risk management initiatives to modernize control performance and support control builds, enhancements, and QA
Manage a well-managed strategy to prepare for audits, overseeing assessments, responding to audit requests, and following through on remediation efforts
Build successful relationships with Customer Resiliency L2s to understand impact of control performance on critical business processes
Lead oversight of control performance team and support escalations and remediation of control performance issues
Create and present impactful risk reports based on control performance observations, highlight key risks, trends, mitigation efforts, and control effectiveness
Demonstrate excellent communication skills with the ability to influence partners across the company at multiple levels, including Audit, Risk, Data Analysts, and Process teams

Requirements

What you’ll need

High School Diploma, GED, or equivalent
At least 4 years of Risk Management experience
At least 4 years of Project or Process Management experience
At least 4 years of experience supporting, partnering and interacting with internal business clients
At least 2 years of leading Process improvement efforts
At least 2 years of People Management experience
Bachelors’ degree or Military experience preferred
5+ years of Risk Management, Compliance or Risk Controls experience preferred
2+ years of experience with data management, reporting and analytics preferred
2+ years of experience working with Technology and Data teams, including tracking data and reporting on key performance indicators preferred
2+ years of experience in Structured Query Language (SQL) or Tableau preferred
1+ years of experience using Lean & Six Sigma tools and methodology preferred
At least 1 year of experience reporting and analyzing data preferred
BPM, Lean, Agile or Six Sigma certification preferred.

Benefits

Comp & perks

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Risk ManagementProject ManagementProcess ManagementData ManagementReportingAnalyticsStructured Query Language (SQL)TableauLean & Six SigmaControl Performance

Soft Skills

People ManagementCommunicationCoachingFeedbackInfluencingRelationship BuildingTeam SpiritPositive AttitudeVision CommunicationInnovation Encouragement

Certifications

BPMLean CertificationAgile CertificationSix Sigma Certification