Director, Content Design – Core Card Experiences

Capital One

Content Design Director overseeing customer and associate experiences for Core Card Experiences at Capital One. Driving impactful design strategies and mentoring design teams to enhance user engagement.

Posted 4/18/2026full-timeMcLean • New York, Virginia • 🇺🇸 United StatesLead💰 $230,400 - $263,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee customer and associate facing experiences for Core Card Experiences
Lead high-impact, highly complex projects and define design strategies
Collaborate deeply with design and research teams and leadership
Use quantitative and qualitative testing to ensure content meets user needs
Provide guidance, direction and mentorship to design roles
Champion voices of both customers and partners

Requirements

What you’ll need

At least 8 years of experience in a content design, strategy, or UX writing
10+ years of experience in a content design, strategy or UX writing preferred
8+ years of experience working with and contributing to an existing design system
Experience leading high-impact, highly complex projects from strategy through delivery to market
Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines
Proficiency with web and mobile technologies
Expertise with design and prototyping tools such as Figma
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations

Benefits

Comp & perks

Health insurance
401(k) matching
Performance-based incentives
Professional development opportunities
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

content designUX writingdesign strategydesign systemproject managementquantitative testingqualitative testingweb technologiesmobile technologiesprototyping

Soft Skills

leadershipmentorshipcommunicationinterpersonal skillsrelationship buildingcollaborationguidancedirection