Senior Associate, Client Services
Capital One
full-time
Posted on:
Location Type: Hybrid
Location: Plano • North Carolina • Texas • United States
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Salary
💰 $80,800 - $92,200 per year
Job Level
About the role
- Own the client experience in all interactions
- Execute job duties following policies within target turnaround times
- Keep stakeholders informed of status, risks, and issues
- Work with partners on complaints to find solutions
- Learn and become an expert in Capital One products
- Research client’s industry and needs
- Collaborate within and across teams to resolve client issues
- Advocate for client needs with internal stakeholders
- Develop effective solutions for client issues
- Travel to client sites when required
- Work on projects as requested
- Own your individual development
Requirements
- High School Diploma, GED or equivalent certification
- At least 2 years of experience in client services or customer service
- At least 2 years of experience in Microsoft Office or Google Suite
- Bachelor’s Degree or Military experience (preferred)
- 3+ years of customer service, business process or project management experience (preferred)
- 3+ years of experience with Treasury Management (preferred)
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Comprehensive and competitive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicebusiness processproject managementTreasury ManagementMicrosoft OfficeGoogle Suite
Soft Skills
client experiencestakeholder communicationproblem solvingcollaborationadvocacyindividual development
Certifications
High School DiplomaGEDBachelor’s Degree