Senior Associate, Client Services

Capital One

Senior Associate for Client Services at Capital One handling client interactions and ensuring optimal experience. Collaborating across teams and advocating for client needs in a fast-paced environment.

Posted 4/16/2026full-timePlano • North Carolina, Texas, Virginia • 🇺🇸 United StatesSenior💰 $80,800 - $92,200 per yearWebsite

About the role

Key responsibilities & impact

Own the client experience in all interactions
Execute job duties following policies within target turnaround times
Keep stakeholders informed of status, risks, and issues
Work with partners on complaints to find solutions
Learn and become an expert in Capital One products
Research client’s industry and needs
Collaborate within and across teams to resolve client issues
Advocate for client needs with internal stakeholders
Develop effective solutions for client issues
Travel to client sites when required
Work on projects as requested
Own your individual development

Requirements

What you’ll need

High School Diploma, GED or equivalent certification
At least 2 years of experience in client services or customer service
At least 2 years of experience in Microsoft Office or Google Suite
Bachelor’s Degree or Military experience (preferred)
3+ years of customer service, business process or project management experience (preferred)
3+ years of experience with Treasury Management (preferred)

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Comprehensive and competitive benefits package

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicebusiness processproject managementTreasury ManagementMicrosoft OfficeGoogle Suite

Soft Skills

client experiencestakeholder communicationproblem solvingcollaborationadvocacyindividual development

Certifications

High School DiplomaGEDBachelor’s Degree