Director, Small Business Bank Credit Operations

Capital One

Director of Small Business Bank Operations Management at Capital One. Leading operations teams and ensuring legal compliance for small business banking.

Posted 4/14/2026full-timePlano • Texas, Virginia • 🇺🇸 United StatesLead💰 $187,300 - $235,100 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead moderate sized operations teams
Lead a small team of high performing process and project associates
Develop and maintain a deep understanding of business operations
Analyze data to proactively identify risks and trends
Support internal business resource planning
Provide guidance and advice to business partners on implementing operational changes
Drive collaboration between various functions
Ensure independent escalation of risk management gaps, issues, and concerns
Identify and execute on opportunities to improve operations and risk management

Requirements

What you’ll need

A Bachelor’s Degree or Military experience
At least 4 Years of Project Management experience
At least 4 Years of People Management experience
At least 4 Years of Leading Operations Teams
Masters or MBA degree (Preferred)
5+ years of Project Management experience (Preferred)
5+ years of People Management experience (Preferred)
5+ Years of Leading Operations Teams (Preferred)
PMP, Lean, Agile or Six Sigma certification (Preferred)
Strong communication and collaboration skills (Preferred)
Strong problem solving and influencing skills (Preferred)

Benefits

Comp & perks

Comprehensive, competitive, and inclusive set of health, financial and other benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementPeople ManagementOperations ManagementData AnalysisRisk Management

Soft Skills

CommunicationCollaborationProblem SolvingInfluencing

Certifications

PMPLeanAgileSix Sigma