Director, Chief of Staff, Experience Design

Capital One

Chief of Staff managing strategic design initiatives for the Experience Design team at Capital One. Building relationships and driving organizational efficiency while championing design's impact on business.

Posted 4/14/2026full-timeMcLean • New York, Virginia • 🇺🇸 United StatesLead💰 $230,400 - $263,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a trusted advisor, confidential thought partner, and act as a sounding board to the Design Leader and their Senior Leadership Team
Develop and iterate management practices (Senior Leadership Team and Organization) to enable the transparency, efficiency and effectiveness of our organization
Facilitate defining business priorities and drive goal setting effort for the organization, inclusive of cascading information through the organization
Counseling leadership team on organizational design and change management
Ensure the team’s time is focused on the highest leverage activities related to business priorities and impact
Evangelizing the impact of design with business partners by embracing and advocating for an experience design mindset
Managing business critical relationships on behalf of senior leadership, and representing senior leadership accordingly in non-executive meetings
Prepare agendas, coordinate materials, facilitate management practices
Shepherd Strategic Planning cycle (quarterly/annual)
Coordinate regular business reviews of key experience investments and initiatives
Engage in organizational design including headcount estimation, budgeting, and planning
Develop and execute the Communications Strategy
Be eyes and ears for the Senior Leadership team with respect to organizational health, focusing on morale, attrition, and unspoken feedback
Manage difficult situations and hard conversations while showing a high level of discretion, professional maturity, resilience, and adaptability
Handle oversight of special projects that don’t fit into traditional workstreams.

Requirements

What you’ll need

At least 8 years of experience in Strategy and Operations or Program Management
At least 5 years of experience of building, leading and managing large cross functional initiatives and programs
At least 3 years of experience building, implementing, and maintaining strategic plans for a large organization
Strong facilitation, negotiation and mediation skills
Strong project management, organizational and detail orientation skills.
Excellent written and verbal communication skills
Ability to maintain discretion in handling highly sensitive issues
Deep business acumen and experience with connecting design to business outcomes
Strong at building and maintaining relationships that inspire confidence and build trust and support at all levels of the organization
Familiarity with program management methodologies and tools
Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps and operating models
Experience working collaboratively in large global organizations with multiple stakeholders and diverse communities
Experience working directly with designers, researchers, and strategists.

Benefits

Comp & perks

comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

strategy and operationsprogram managementorganizational designstrategic planningproject managementfacilitationnegotiationmediationbusiness acumenexperience design

Soft Skills

communicationdiscretionrelationship buildingtrust buildingprofessional maturityresilienceadaptabilitydetail orientationcollaborationleadership