Director, Chief of Staff, Experience Design
Capital One
full-time
Posted on:
Location Type: Hybrid
Location: McLean • New York • Virginia • United States
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Salary
💰 $230,400 - $263,000 per year
Job Level
About the role
- Serve as a trusted advisor, confidential thought partner, and act as a sounding board to the Design Leader and their Senior Leadership Team
- Develop and iterate management practices (Senior Leadership Team and Organization) to enable the transparency, efficiency and effectiveness of our organization
- Facilitate defining business priorities and drive goal setting effort for the organization, inclusive of cascading information through the organization
- Counseling leadership team on organizational design and change management
- Ensure the team’s time is focused on the highest leverage activities related to business priorities and impact
- Evangelizing the impact of design with business partners by embracing and advocating for an experience design mindset
- Managing business critical relationships on behalf of senior leadership, and representing senior leadership accordingly in non-executive meetings
- Prepare agendas, coordinate materials, facilitate management practices
- Shepherd Strategic Planning cycle (quarterly/annual)
- Coordinate regular business reviews of key experience investments and initiatives
- Engage in organizational design including headcount estimation, budgeting, and planning
- Develop and execute the Communications Strategy
- Be eyes and ears for the Senior Leadership team with respect to organizational health, focusing on morale, attrition, and unspoken feedback
- Manage difficult situations and hard conversations while showing a high level of discretion, professional maturity, resilience, and adaptability
- Handle oversight of special projects that don’t fit into traditional workstreams.
Requirements
- At least 8 years of experience in Strategy and Operations or Program Management
- At least 5 years of experience of building, leading and managing large cross functional initiatives and programs
- At least 3 years of experience building, implementing, and maintaining strategic plans for a large organization
- Strong facilitation, negotiation and mediation skills
- Strong project management, organizational and detail orientation skills.
- Excellent written and verbal communication skills
- Ability to maintain discretion in handling highly sensitive issues
- Deep business acumen and experience with connecting design to business outcomes
- Strong at building and maintaining relationships that inspire confidence and build trust and support at all levels of the organization
- Familiarity with program management methodologies and tools
- Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps and operating models
- Experience working collaboratively in large global organizations with multiple stakeholders and diverse communities
- Experience working directly with designers, researchers, and strategists.
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
strategy and operationsprogram managementorganizational designstrategic planningproject managementfacilitationnegotiationmediationbusiness acumenexperience design
Soft Skills
communicationdiscretionrelationship buildingtrust buildingprofessional maturityresilienceadaptabilitydetail orientationcollaborationleadership