Senior Manager, Process Management – Enterprise Platforms Technology

Capital One

Senior Manager, Process Management driving process improvements in technology at Capital One. Managing various phases of multiple process development initiatives and collaborative efforts.

Posted 4/14/2026full-timeMcLean • Illinois, New York, Texas, Virginia • 🇺🇸 United StatesSenior💰 $149,000 - $204,100 per yearWebsite

About the role

Key responsibilities & impact

Manage the development of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups management; make final recommendations for approval on changes
Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations
Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)
Work with team members to develop robust risk management processes
Analyze data and influence others to proactively identify data risks and trends
Consultation and representation of well managed processes, customer experience, and risk management for new intent
Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
Collect data and information to provide transparency to senior leadership on the health of the process
Identify and implement process improvements
Track and resolve process breakdowns, issues and risk events
Creating and validating processes
Designing and producing metrics used to measure efficiency and effectiveness
Driving process improvements aligned with desired customer outcomes

Requirements

What you’ll need

High School Diploma, GED, or equivalent certification
At least 5 years of Process, Project, or Risk Management experience
At least 3 years of Continual Improvement experience
Bachelor’s Degree (preferred)
3+ years of experience delivering technology and system implementation programs (preferred)
3+ years of experience with Technology or Cyber Risk Management (preferred)
3+ years of experience with the regulatory framework governing the financial services industry (preferred)
3+ years of experience with Jira (preferred)

Benefits

Comp & perks

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process improvementdata managementrisk managementdata analysisprocess documentationmetrics designprocess automationprocess controlsproject managementtechnology implementation

Soft Skills

collaborationcommunicationinfluencingconsultationproblem-solvingtransparencycustomer experiencestakeholder engagementleadershiporganizational skills

Certifications

High School DiplomaGEDequivalent certification