Oversee all aspects of KYC Operations, the continuous process improvement and automation agenda, 2nd and 3rd line stakeholder engagement
Lead the team to deliver against daily production metrics, regulatory requirements, customer requests, and strategic initiatives in a well managed way
Monitor internal (e.g., complaints, quality assurance, and general leaders) and industry trends to measure effectiveness
Identify new drivers of efficiency and continue to influence innovation and transformation in a complex dynamic environment
Influence operational and system changes to deliver against changing industry and regulatory requirements that impact critical business processes
Foster proper infrastructure and controls to proactively identify and minimize key operational, financial, regulatory, and customer experience risks
Drive results, while creating an inclusive, empowering, and inspiring work environment for all employees
Demonstrate strong people leadership skills
Effectively lead a large organization consisting of both exempt and non-exempt associates and contractors across multiple locations

Requirements

Bachelor's Degree or military experience
At least 5 years of financial services experience
At least 5 years of people management experience
At least 5 years of operations management experience
At least 3 years of process and project management experience
At least 3 years of experience overseeing regulatory requirements or risk management
At least 3 years of experience managing customer communications
At least 5 years of relationship management experience
Master's degree (preferred)
At least 4 years of experience working with AML/BSA KYC regulations (preferred)
PMP, Lean, Agile or Six Sigma certification (preferred)
CRCM, CAMS, CIPP, or ABA Risk Management certification (preferred)
At least 8 years of financial services experience (preferred)
At least 10 years of people management experience (preferred)
At least 8 years of operations experience (preferred)
At least 5 years of process and project management experience (preferred)
At least 5 years of experience overseeing regulatory requirements or risk management (preferred)
At least 5 years experience in a regulated operations environment within Audit, Legal, and Compliance (preferred)

Benefits

Comprehensive, competitive, and inclusive benefits that support your total well-being

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

KYC Operationsprocess improvementautomationoperations managementproject managementregulatory requirementsrisk managementcustomer communicationsrelationship managementfinancial services

Soft Skills

people leadershipteam leadershipcommunicationinclusivityempowermentinspirationstakeholder engagementinnovationtransformationresults-driven

Certifications

PMPLeanAgileSix SigmaCRCMCAMSCIPPABA Risk Management