Capital One

Senior Associate, Risk Management – Issues & Events Management

Capital One

full-time

Posted on:

Location Type: Office

Location: Richmond • Virginia • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $87,500 - $110,100 per year

Job Level

Senior

About the role

  • Engage with a team of risk managers, product owners and business leads in delivering event and issue management
  • Collaborate with leaders to improve Capital One’s risk profile while putting the customer first
  • Educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card
  • Guides business customer through Risk Event and/or Issue containment and remediation
  • Work with internal process owners, analysts, tech, and third parties
  • Analyze and interpret Risk Event and/or Issue results to understand implications and determine appropriate corrective actions
  • Make recommendations and provide guidance to the business
  • Relationship management - coordinates, influences and negotiates - ensures timelines are met and remediation projects move forward
  • Help drive investigation of root cause and/or problem solving for remediation projects
  • Coordinate with various teams to ensure timelines are met and remediation projects move forward
  • Maintain all artifacts, evidence and entries into the system of record
  • Drive process improvements aligned with desired customer outcomes
  • Provide subject matter expertise on the Issue & Event processes when representing the department in projects

Requirements

  • High School Diploma, GED, or equivalent certification
  • At least 2 years of Project Management or Process Management experience
  • At least 1 year of Operations, Financial Services Compliance or Risk Management experience
  • At least 1 year of experience supporting, partnering and interacting with internal business clients
  • Demonstrated outstanding communication, relationship building and collaboration across cross-functional teams
  • Strong problem identification, resolution and analytical abilities
  • Experience in management of multiple projects concurrently in an autonomous environment
  • Subject matter expertise in designed Risk Methodologies and corporate risk practices
Benefits
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Project ManagementProcess ManagementRisk ManagementFinancial Services ComplianceRisk MethodologiesAnalytical AbilitiesProblem Solving
Soft Skills
CommunicationRelationship BuildingCollaborationInfluencingNegotiationProblem IdentificationAutonomous Work
Certifications
High School DiplomaGED