Capital One

Senior Auto Finance Extended Operations Manager – Repossession Operations

Capital One

full-time

Posted on:

Location Type: Hybrid

Location: Plano • Texas • United States

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Salary

💰 $149,000 - $170,000 per year

Job Level

Senior

About the role

  • Manage, lead, coach, and develop leaders and cross-functional teams
  • Recruit, onboard, and maintain relationships with repossession vendors nationwide
  • Monitor and manage vendor performance using KPIs
  • Monitor and manage performance internally at agent, team, and portfolio levels
  • Ensure all repossession activities comply with federal, state, and local regulations (FDCPA, UCC, CFPB guidelines, etc.)
  • Conduct audits and investigations into vendor conduct and recovery incidents
  • Manage assignment distribution, tracking, and resolution through repossession management platforms (e.g., RDN, ClearPlan, Recovery Connect)
  • Resolve escalated issues with customers, agents, or internal departments
  • Analyze data to identify trends, coverage gaps, and cost-saving opportunities
  • Collaborate with Loss Mitigation, Legal, and Remarketing teams to streamline recovery processes
  • Collaborate with technology, data, analyst, product and other cross-functional teams to solve problems, influence change, and drive repo strategy
  • Be open and available to travel (10-25% travel on average)

Requirements

  • High School Diploma, GED or equivalent certification
  • At least 5 years of experience in repo operations or vehicle remarketing or skip tracing
  • At least 3 years of people leadership experience
  • At least 3 years of vendor management experience
  • At least 2 years of experience using Microsoft Office or Google Suite
  • Bachelor’s Degree or military experience (preferred)
  • At least 7 years of experience in repo operations or vehicle remarketing or skip tracing (preferred)
  • At least 5 years of people leadership experience (preferred)
  • At least 5 years of vendor management experience (preferred)
  • At least 3 years of experience using RDN, RecoveryConnect, or Repo Systems (preferred)
  • At least 2 years experience in process or project management (preferred)
Benefits
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
vendor managementrepo operationsvehicle remarketingskip tracingdata analysisprocess managementproject management
Soft Skills
leadershipcoachingrelationship managementproblem-solvingcollaborationcommunication
Certifications
High School DiplomaGED