Capital One

Manager, Risk Management – Customer Resiliency

Capital One

full-time

Posted on:

Location Type: Hybrid

Location: RichmondVirginiaUnited States

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Salary

💰 $138,100 - $173,400 per year

Tech Stack

About the role

  • Exhibit excellent people management skills; helping associates grow and develop while holding them accountable
  • Manage risk management initiatives to modernize control performance and support control builds, enhancements, and QA
  • Manage a well-managed strategy to prepare for audits, overseeing assessments, responding to audit requests, and following through on remediation efforts
  • Build successful relationships with Customer Resiliency L2s to understand impact of control performance on critical business processes
  • Lead oversight of control performance team and support escalations and remediation of control performance issues
  • Create and present impactful risk reports based on control performance observations, highlight key risks, trends, mitigation efforts, and control effectiveness
  • Demonstrate excellent communication skills with the ability to influence partners across the company at multiple levels, including Audit, Risk, Data Analysts, and Process teams

Requirements

  • Bachelors’ degree or military experience
  • At least 4 years of Risk Management experience
  • At least 4 years of Project or Process Management experience
  • At least 4 years of experience supporting, partnering and interacting with internal business clients
  • At least 2 years of leading Process improvement efforts
  • At least 2 years of People Management experience
  • 5+ years of Risk Management, Compliance or Risk Controls experience (Preferred)
  • 2+ years of experience with data management, reporting and analytics (Preferred)
  • 2+ years of experience working with Technology and Data teams, including tracking data and reporting on key performance indicators (Preferred)
  • 2+ years of experience in Structured Query Language (SQL) or Tableau (Preferred)
  • 1+ years of experience using Lean & Six Sigma tools and methodology (Preferred)
  • BPM, Lean, Agile or Six Sigma certification (Preferred)
Benefits
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Risk ManagementProject ManagementProcess ManagementData ManagementReportingAnalyticsStructured Query Language (SQL)TableauLean & Six SigmaControl Performance
Soft Skills
People ManagementCommunicationRelationship BuildingInfluencingAccountabilityLeadership
Certifications
BPMLean CertificationAgile CertificationSix Sigma Certification