Manager, HR Product Operations – Global Implementation Lead
Capital One
full-time
Posted on:
Location Type: Office
Location: Richmond • Virginia • United States
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Salary
💰 $138,100 - $173,400 per year
Job Level
About the role
- Lead the global rollout and ongoing operational excellence of the new enterprise Talent and Performance Management platform
- Own the end-to-end strategy for the global rollout of the platform partnering with local geography ops leads
- Define what "ready" truly looks like by orchestrating product readiness, change management, and compliance requirements
- Act as the primary translator between product/tech teams and business leadership
- Transform complex operational data into compelling narratives for senior stakeholders
- Influence product roadmaps by synthesizing feedback into a cohesive voice
- Oversee User Acceptance Testing (UAT) to ensure business logic holds up against real-world scenarios
Requirements
- Bachelor’s Degree or Military experience
- At least 5 years of experience in Product Operations, Project Management, or HR Technology
- At least 2 years of experience leading large-scale or global software implementations
- Experience presenting to and influencing senior leadership (Director/VP level and above)
- Experience designing and scaling operational support models (Tier 2/3) for enterprise tools
Benefits
- Health insurance
- 401(k) matching
- Performance based incentive compensation
- Cash bonus(es) and/or long term incentives (LTI)
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Product OperationsProject ManagementHR TechnologyUser Acceptance TestingSoftware ImplementationsOperational Support Models
Soft Skills
LeadershipInfluencingCommunicationChange ManagementData Analysis
Certifications
Bachelor’s Degree