Senior Director, Global Partner Services, Contact Center Operations
Capital One
full-time
Posted on:
Location Type: Hybrid
Location: Richmond • Illinois • Virginia • United States
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Salary
💰 $208,800 - $262,100 per year
Job Level
About the role
- Lead and manage Global Partner Services team
- Ensure operational excellence and high-quality service delivery
- Manage relationships with partners and internal stakeholders
- Collaborate with various teams for performance and efficiency improvements
- Identify and implement strategies for optimization
- Foster a collaborative and innovative work environment
- Recognize opportunities for optimizing organizational structure
Requirements
- High School Diploma, GED, or Equivalent Certification
- At least 5 years of Financial Services experience or Operations leadership experience
- At least 5 years of People Leadership experience
- At least 5 years of Process Management or Project Management Experience
- At least 5 years of experience leading Contact Center Operations
- At least 5 years of experience partnering with Suppliers
- At least 2 years of experience using Google Suite or Microsoft Office
- At least 3 years of experience with Risk Management
Benefits
- Performance based incentive compensation
- Health insurance
- Financial benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Process ManagementProject ManagementRisk ManagementContact Center Operations
Soft skills
LeadershipCollaborationRelationship ManagementOperational ExcellenceInnovation
Certifications
High School DiplomaGEDEquivalent Certification