Principal Ops Coordinator
Capital One
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $56,800 - $64,800 per year
Job Level
Lead
About the role
- Execute E2E Billing support
- Execute E2E Dealer Navigator and product support - Call/Chat Center with inbound and outbound calls
- Utilize all available resources and P&P for executing effective onboarding and servicing across all case and task types
- Establish and foster relationships with EDS vendors - web hosts and inventory aggregators
- Apply effective time management skills to manage daily workload
- Investigate issues and apply sound judgment to detect and mitigate product defects, dealer dissatisfaction, and areas of improvement
- Respond promptly and professionally to internal and external customers and discern when to appropriately escalate
- Exercise exceptional communication skills to optimize each contact with sales, external vendors, and dealer partners
- Responsible for continuous improvement of job knowledge by exercising active listening and engagement
- Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
- Closely partner with product teams and provide Subject Matter Expert understanding and updates to the team and written documentation
- Participate in special projects and ad hoc requests as needed
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years of customer service or call center experience
- At least 1 year of experience using Google Suite products
- At least 2 years of experience working in the Financial Industry
- At least 1 year of auto finance experience (preferred)
- At least 1 year of experience in system activations, inventory management , or billing experience (preferred)
- At least 6 months of experience using JIRA or using Salesforce (preferred)
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing supportsystem activationsinventory managementcustomer servicecall center experienceauto finance experienceproduct support
Soft skills
time managementcommunication skillsactive listeningrelationship buildingproblem solvingjudgmentescalation
Certifications
High School DiplomaGED