Senior Technical Writer
Capital One
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $140,600 - $160,400 per year
Job Level
Senior
Tech Stack
SDLC
About the role
- Create and implement documentation strategy within a cross-functional organization that supports documentation usability and innovation
- Review documentation for consistency across processes through application of standards and style guides
- Transform complex, technical material into clear and concise documentation for target audience members such as Engineers, Product Managers, Architects, and Senior Leadership
- Create technical documentation for APIs, SDKs and integrations
- Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions
- Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.)
- Conduct in-depth interviews with subject matter experts to fully understand the architecture or products
- Collaborate with engineers, product managers and architects daily to develop, publish and maintain high quality customer-focused documentation
- Rely upon metrics and other forms of data to understand the variation in utility of the content, identify areas in need of review, and to drive planning & prioritization
- Develop Content that drives searchability for SEO and LLM optimization
- Maintain and continuously update content management system(s) of documentation
Requirements
- Bachelor’s degree or military experience
- At least 10 years of experience writing technical documentation for software solutions
- At least 3 years of experience with Markdown and Git
- 5+ years experience working with documentation authoring tools (e.g., Hugo, GitBook, Confluence)
- Experience writing technical documentation for data security software
- Ability to collaborate with developers to translate their content into easily understood documentation
- Experience writing in an Agile software development process
- Strong understanding of data management technologies and processes
- 3+ years of experience with SDLC
- 3+ years of experience in software development
- 1+ year experience in a financial services industry
- 3+ years experience working in an Agile environment.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Performance-based incentive compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical documentationMarkdownGitdocumentation authoring toolsHugoGitBookConfluencedata security softwareAgile software developmentSDLC
Soft skills
collaborationcommunicationinterviewingdocumentation usabilityinnovationdata analysisplanningprioritization
Certifications
Bachelor’s degreemilitary experience