Senior Business Manager – Effortless Customer Experiences
Capital One
full-time
Posted on:
Location Type: Office
Location: McLean • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $193,000 - $220,300 per year
Job Level
Senior
Tech Stack
PythonSQL
About the role
- Drive the Customer Experience Analytics Strategy for Retail Bank.
- Own the end-to-end design, implementation, and analysis of the Retail Bank's Customer Experience (CX) measurement system.
- Manage junior Business Analysts, leading their projects and developing their skill sets.
- Guide fully-dedicated Product and Tech partners to enhance the Retail Bank’s authoritative source for customer data and analytics.
- Build novel, proprietary measures that bring focus and prioritization for teams across the Retail Bank.
- Leverage complex datasets across Digital, Call Center, and In-Person channels, requiring mastery of SQL/Snowflake and advanced analytical techniques (preference for Python).
- Act as the Retail Bank's expert customer analyst by framing complex customer pain points, performing exhaustive data analysis, and synthesizing findings into novel, high-leverage insights.
Requirements
- Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
- At least 2 years of experience in quantitative analysis
- At least 2 years of experience in qualitative analysis
- At least 1 year of experience in people management
- At least 1 year of experience in project management
- Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering (preferred)
- 5+ years of experience in quantitative analysis (preferred)
- 5+ years of experience in qualitative analysis (preferred)
- 2+ years of experience in people management (preferred)
- 2+ years of experience in product development (preferred)
- 2+ years of experience in financial modeling (preferred)
- 2+ years of experience in economic forecasting (preferred)
- 2+ years of experience in project management (preferred)
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
- bonuses
- stock options
- equipment allowances
- wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLSnowflakePythonquantitative analysisqualitative analysisfinancial modelingeconomic forecastingdata analysiscustomer experience measurementproject management
Soft skills
people managementleadershipcommunicationanalytical thinkingproblem-solvingteam collaborationmentoringstrategic thinkingorganizational skillsinsight synthesis