Account Manager

• Managing and leading a high performing team of associates and potentially non-associates
• Acting as a subject matter expert to effectively partner with key stakeholders to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions (e.g. new intent, issue resolution, assessment model)
• Assisting in the identification of risks, issues and/or mitigation plans to ensure the business implements needed changes and addresses areas of exposure
• Coordinating, influencing and negotiating priorities with teams to ensure well managed goals/timelines are met; escalating when appropriate
• Driving prioritization and understanding/articulating appropriate trade-offs
• Establishing strong interaction models and relationships to collaborate and consult with key stakeholders
• Streamlining interactions within the business related to risk mitigation, control/assessment progress and process improvement opportunities
• Participating in risk forums and contribute to continuous improvement of risk management practices across Card to align Partnerships accordingly
• Reviewing organizational performance outcomes to identify potential areas of risk exposure that require further review
• Collecting data and information and using analytics and reporting to develop a reporting process that provides transparency to senior leadership and executives
• Developing and maintaining formal process documentation including procedures, playbooks, and process flow diagrams that demonstrate the well managed infrastructure
• Analyzing and resolving effective challenges from risk stakeholders (e.g.. ERM, ORM, Compliance, Audit)
• Staying abreast of the changing regulatory environment and understanding the impacts to the Partnerships business

Senior Risk Manager, Well Managed – US Card Partnerships

Principal Associate, Financial Analysis – Card Partnerships

Senior Business Manager – Partnerships Client Portfolio