Operations

• Provide onsite customer support for a geographically dispersed enterprise workforce
• Responsible for providing technology support operations including, but not limited to, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls
• Identify and resolve internal user's technical issues with a heavy focus on laptop support
• Collaborate effectively with immediate peers and manage up
• Focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies

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