Principal Coordinator, Operations Production
Capital One
full-time
Posted on:
Location Type: Hybrid
Location: Richmond • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $56,800 - $64,800 per year
Job Level
Lead
About the role
- Deliver flawless execution when processing legal orders
- Drive the team towards productivity and quality metrics
- Support the team with escalated concerns and resolve issues
- Self-manage workflow and problem solve independently
- Communicate with managers and associates to drive productivity and morale
- Regularly mentor and develop peers
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years Customer Service or Call Center experience
- At least 2 years experience working in the Financial Industry
- At least 1 year experience using Google Suite or Microsoft Office
- At least 4 years of Customer Service or Call Center experience (Preferred)
- At least 1 year of experience reviewing legal documents (Preferred)
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support total well-being.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer ServiceCall Centerreviewing legal documents
Soft skills
problem solvingcommunicationmentoringteam productivityquality metrics
Certifications
High School DiplomaGED