Customer Support

• Collaborate with tech teams to build comprehensive acceptance criteria
• Break down business epics into features and user stories
• Own and prioritize feature development roadmaps
• Conduct research and develop features utilizing new technology
• Collaborate with designers, technologists, and data scientists for solution creation
• Deliver well-managed product platforms for customers
• Participate in horizontal forums to build trusted relationships
• Articulate and share product roadmaps with stakeholders

Senior Associate, Product Management – Customer Services & Strategy

Business Manager, Customer Experience Insights